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Thank you for your assistance this morning. I must tell you I dealt with numerous people both at Lutron and other companies over the past few days, and each one could not assist me in my request to order a switch plate. In fact I am still waiting for three of the four to get back to me the information I asked for, directly from the manufacture themselves. You would think these folks, of all the dozen I contacted would know how to locate the item and necessary information I requested. You not only called me back in 10 minutes after we first spoke, you continued to research each question i asked you in full. Amazing that Lutron, the actual company was incapable of assisting me. I stumbled across your company on line, and had the good fortune of being forwarded to you by Aaron. I must say, without much hope at the time. Thank you for your attention to detail and REAL customer service, something this country is severely lacking!!

Please pass this email onto your superiors, as I do not have their contact information and feel they should know how lucky they are to have you as their employee.

Amena Hajjar
California


You guys are the greatest. You guys sell a product which you can often buy at a Lowes or Home Depot but your prices are better & your shipping is excellent. So, it ends up being a better deal to order over from you guys over the internet. I've bought from you guys in the past & will again in the future.

Have a good day and thanks a lot.

Adam McLaughlin
Plymouth Meeting, PA


Have received my entire order. Thank you for your prompt delivery and the fact that the order was correct. I would not hesitate to recommend your company to anyone else.

Again,thank you so much,

William Wright
Monroe Township, NJ


Don, you are the greatest!!!!!!

Please be sure to share this with your supervisor--that I am one super-happy customer with the high quality of care I have received from you!

Catherine C.
Denver, CO


You and your company are an shining example of GREAT CUSTOMER SERVICE.

We will look forward to doing business with you in the future.

Ilona C.
Kapaa, HI


I hope this email helps to make this a good day.

I want to make you aware of the excellent service that I have received from Anna Torres. This lady understands what customer service is and how to carry it out. In this day, when you find a good employee you do your best to hold on to them. As a result of Anna she made me have faith in internet purchases. Thank you for making purchasing from Lighting Unlimited a great experience.

Eugene A. Miller
Naples, FL


I am not big on ordering via the internet but after googling various companies I came across your website and found it especially friendly, informative and easy to use. I threw caution to the wind and placed an order. After doing so I placed a call to ask a questions and confirm availability. I was greeted by the most friendly and helpful young girl! Feeling very comfortable with my decision I took this task off my worry list. Today I began to wonder when my delivery would arrive but could not locate my order number. So, again, I called the number easily found on the website. This time the phone was immediately answered - not by voice mail - but by a real live man. He, too, could not have been more accomodating. He provided my UPS shipping number and informed me that my merchandise should be arriving today. WOW! Rarely do I receive such customer service! Businesses large and small can certainly learn a lession from this companies! Wish I needed more dimmers, etc. Kudos to DIMMERS.NET

Lill D.
FL


Great web site -- it's clear, well laid out, easy to navigate, and with excellent prices. I've been hunting around the web for a good place to buy Lutron dimmers, particularly the satin color variations, and when I hit your site, I said "Praise the Lord!". You guys are it. Way to go!

Bruce C.
Mountain View, CA


I'm not sure how many of you work at Dimmers.net, but I would like to say Thanks for the service!!! The order went smooth, and recieved the products in a respectiful amount of time. The web site is the best!! I did try and look for the best pricing, but once I came across your site on Google I looked no further. By far the best site layout for me!! I'll be back, and also send your link to others!! This is the way online ordering should be!!!!!!!! Thanks again for the service

Trent E.
Rosendale, WI


I must say dealing with Dimmers.net has been a pleasure. From the ordering process to your follow up, you folks demonstrate how it should be done.

Michael C.
Phoenix, AZ


Thanks again for your help and excellent customer service…I will recommend your company to everyone I talk to about my system and use you for any dimmer purchases that I will have.

Jeff S.
Elgin, IL



Just wanted to say "Thanks" for the excellent service and I appreciate the care you take with packaging. I will order from you again.

Rebecca R.
Clinton, TN


Thanks for your prompt response… We are definitely looking forward to placing more orders with your company.

Stephanie E.
Bakersfield, CA


Thanks for your quick response and service. I’m impressed.

David N.


Your customer service is superior! Thanks for such a quick reply! I truly appreciate your attention.

Eric M.
Elmwood, TN


Thank you so much for developing a web site so easy to use. The sites user interface really helped us get exactly what we needed. Who thought picking out dimmers was so challenging with 1 vs 3 ways, primary vs accessory, incandesant vs magnetic vs electronic, and 500 thru 1000 watt options. Dimmers.net's phone support was great too. This is how an internet business should be run!

Todd R.
Akron, OH


Your selection and care in processing my order will make me a repeat client. Thanks again.

Alex M.
Frederick, MD


We have completely redone our house with your dimmers and sockets... Thank you very much for all your assistance. You guys are very good.

Eliot C.
Scarsdale, NY


You have raised the bar when it come to ecommerce customer service. We have made many purchases through the internet, but we have never received the package containing a personal letter from the company's president.

It was great getting the note and we will be happy to keep sending in more orders. That light switch is a great product.

Ralph S.
Costa Mesa, CA


I want to tell you how impressed I am with your customer service. I ordered a mirror and realized I reversed the billing and shipping address. I left an email and got a call the next day saying it could easily be changed. I received a call about a week later stating the manufacturer won't be shipping my item for another week. Although I don't have my item yet, the level of customer service is amazing. It is truly hard to find a company that cares enough to keep you updated on the status of your order. I will recommend this site to friends!!

Kim D.
Naperville, IL


Thanks again. I'll be sure to recommend you to my friends and family for any future dimmer needs.

Toni T.
Canada

 

 

 

 

 

 

 

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