Online Store for Lutron Dimmers for lighting control Lutron Dimmers Superstore
FREE SHIPPING Orders Over $149
Low Price Guarantee
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(800) 447-5240
Mon-Fri 9-5 CST
HOME | FAQ | POLICIES | CONTACT US | ORDER STATUS | TESTIMONIALS
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SHIPPING POLICY | RETURN POLICY | WARRANTY | LOW PRICE GUARANTEE | ORDER CHANGES/CANCELLATIONS
WEBSITE ERRORS | WEBSITE SECURITY | PRIVACY POLICY | TERMS OF USE

Thank you for visiting Dimmers.net. We are an authorized retailer of quality Lutron & Leviton products and with over 25 years experience in the industry you can order with confidence.

CONTACT US

Phone: 800-447-5240 or 713-212-7719
Fax: 713-627-8909
Hours of Operation
Monday - Friday 9AM - 5PM CST

SALES/CUSTOMER SERVICE INQUIRY
Please send us your questions, comments, or suggestions by completing the form below.

 
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Corporate Information
Dimmers.net
(A Lighting Unlimited Company)
4211 Richmond Ave.
Houston, TX 77027

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SHIPPING POLICY | RETURN POLICY | WARRANTY | LOW PRICE GUARANTEE | ORDER CHANGES/CANCELLATIONS
WEBSITE ERRORS | WEBSITE SECURITY | PRIVACY POLICY | TERMS OF USE

SHIPPING POLICY

Standard Shipping
Dimmers.net ships to customers within the United States via FedEx Ground. All orders over $149 will not be charged for Ground shipping. Orders under $149 will be charged $9.50 for shipping & handling. Orders shipped FedEx Ground within the Continental United States will typically require 5-8 business days to receive, depending on your delivery location. Orders shipping to Alaska or Hawaii typically require 7-10 business days to receive.

Expedited Shipping
Upon checkout you may select to have your order shipped via FedEx 2nd Day Air or Next Day Air for an additional charge.

Order Processing
Orders shipping FedEx Ground will be processed in 1-2 business days. Expedited orders received before noon CST Monday-Friday will be processed the same business day. Expedited orders received after noon CST Monday-Friday, on Saturdays, Sundays, or company holidays, will be processed the following business day.

Shipping Notification
Once your order has shipped, you will receive an email notifying you of the shipment.

Orders Shipping Outside the Continental U.S.
For orders shipping to Alaska or Hawaii please allow 7-10 business days for delivery. We cannot ship to P.O. Boxes, or APO/FPO addresses, Canada, Mexico, or anywhere outside the United States.

Order Status
You can check the status of your order online anytime here or if you prefer you can contact us.

Product Backorders
If an item is out of stock or backordered by the manufacturer you will be notified ASAP via email and/or phone. You may then choose to keep, change, or cancel your order.

Damaged Merchandise
Please inspect your merchandise thoroughly upon receiving it. If you receive damaged merchandise please contact us ASAP so that we can file a damage claim with the carrier and ship a replacement.

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RETURN POLICY

If your item is defective please contact us within 30 days of receipt for an immediate replacement. If you are unsatisfied with your purchase and the merchandise has not been installed, you may return it to us within 30 days of receipt for an exchange or a refund with a 15% restocking fee. RadioRA 2, Grafik Eye, and metal wallplates (excluding stainless steel) are returnable for warranty repair/replacement only. Returned item(s) must be undamaged, unused, in their original packaging. We cannot accept returns more than 30 days from the date of receipt.

Dimmers.net is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts.

Return Authorization
Returns will only be accepted if accompanied with a valid RGA (Return Goods Authorization) number. For an RGA please contact us. Once an RGA number is received write this number on the outside of all packages returned. Packages without a valid RGA number referenced on the outside of the box will be not be processed. Customers are responsible for all return shipping charges. Due to the volume of items we ship and receive daily please allow 10 business days for the processing of your return. Once the return is received and processed we will credit the original account used to purchase the item(s) minus any shipping and/or restocking fees.

Returned items should be shipped to the following address:
Dimmers.net
ATTN: Returns RGA #<enter your RGA number>
4215 Richmond Avenue
Houston, TX 77027
713-212-7719

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MANUFACTURER'S WARRANTY

We are an authorized retailer for both Lutron and Leviton and all the products we sell are backed by a limited one-year manufacturer's warranty.

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LOW PRICE GUARANTEE

We strive to have the absolute lowest prices in the business. However if you find a lower price on any item we sell we'll match it! Note that we must be able to verify the lower price and we reserve the right to refuse any price match if the item(s) are being sold below our cost.

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ORDER CHANGES/CANCELLATIONS

If you need to change or cancel an order please contact us ASAP. Due to the speed at which they are processed and shipped expedited orders cannot be changed or cancelled. Orders shipping standard ground may be changed or cancelled within 1 business day.

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WEBSITE ERRORS

Due to the variety of products offered on Dimmers.net, on occasion our site may list an incorrect price or feature. In the event an error does occur we will make every effort to contact the customer before the order is shipped. At which time the customer will have the option of placing the order with the corrected information.

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WEBSITE SECURITY

Nothing is more important to us than keeping our customers personal and financial information secure. We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your information. In addition your credit card information is not stored in our database.

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PRIVACY POLICY

We will never share or compromise your personal or financial information. In the age of identity theft, spam, adware, and spyware, we are a 100% secure web site and follow the utmost and stringent rules and regulations to ensure that your information is never sold, compromised, or at risk.

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TERMS OF USE

Dimmers.net, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Lighting Unlimited, LLC. We reserve the right to refuse service and/or cancel orders at its discretion including, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of Lighting Unlimited, LLC.

Copyright
All content and any compilations thereof included on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, is the property of Lighting Unlimited, LLC, and is protected by U.S. and international copyright laws. All software used on this site is the property of Lighting Unlimited, LLC and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Trademarks
Dimmers.net is a trademark of Lighting Unlimited, LLC in the United States. Dimmers.net graphics, logos and service names are trademarks of Lighting Unlimited, LLC and may not be used in connection with any product or service that is not Lighting Unlimited, LLC in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Lighting Unlimited, LLC.

Applicable Law
This site is created and controlled by Lighting Unlimited, LLC in the state of Texas, USA. As such, the laws of the state of Texas will govern these disclaimers, terms and conditions without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

Disclaimer
THIS SITE IS PROVIDED BY LIGHTING UNLIMITED, LLC ON AN "AS IS" BASIS. LIGHTING UNLIMITED, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LIGHTING UNLIMITED, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LIGHTING UNLIMITED, LLC BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

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Dimmers.net
A Lighting Unlimited Company
© 2014 Lighting Unlimited LLC

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